Frequently Asked Questions
Everything you need to know about Pridola Design products and services.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, Pridola Design ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Are your products sustainably sourced?
Yes, Pridola Design is committed to sustainability. We prioritize FSC-certified wood, recycled textiles, and ethical manufacturing processes to ensure a low environmental impact.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.